For your first lighting, keep the wick at its original length. This helps create an ideal melt pool, which sets the pattern for how your candle will burn in the future. After the first burn, trimming to 1/4 inch will help your candle burn cleanly.

Your candle's scent comes from a careful blend of essential oils and naturally derived fragrance oils. We choose only clean ingredients - which means no phthalates, phosphates, or parabens. This creates beautiful aromas that won't irritate sensitive noses or fill your air with chemicals.

We use pure cotton wicks that are completely lead-free. They're self-trimming, which means less maintenance for you. Our wicks are carefully sized for each candle to provide the perfect flame and best possible burn.

Our candles are made with 100% pure soy wax, grown by North American farmers. We chose soy because it burns cleaner and longer than traditional paraffin wax. Supporting local agriculture is important to us - that's why we source our soy from farmers right here in North America.

Light the whole wick: Run your flame across the full width of the wood wick until you hear a soft crackle.

First burn is key: Let your first burn melt the wax all the way to the edges (2-3 hours). This prevents tunneling later.

Keep it steady: Place on a flat surface away from drafts or fans for an even burn.

We deliver across Canada using trusted carriers like Canpar, UPS, and Loomis. Orders ship within 3-5 business days (excluding holidays), and we offer free shipping on orders over $125. 

Add any special delivery instructions at checkout for smooth delivery. If you're not home when your package arrives, your carrier will leave instructions for pickup.

Damaged in transit? Send us photos within 48 hours, and we'll issue a store credit or refund right away.

We want you to love your candles. If you're not completely happy, return unused items in their original packaging within 30 days for a full refund or store credit. You'll just need to cover the return shipping costs.

For damaged items, simply send us photos within 48 hours of delivery, and we'll sort out a refund or store credit. You can also return items to our retail stores within 30 days of purchase.