We have created this page to help answer some questions that we are most asked. If you have a question that is not answered below, no problem, send us a message and we would be happy to get back to you!
WHY DO WE USE SOY WAX?
Soy wax is plant based, from a vegetable - soybeans. Soy is a renewable resource harvested right here in North America. There are MANY benefits to Soy wax, some of which we feel are the most amazing are:
biodegradable - paraffin is a refined gasoline product
contains no toxins, carcinogens or pollutants
cleans up with soap and water
has a lower melting point than other waxes so burns twice as long as most candles
how are our candles made?
Each and every candle that leaves our factory has been hand poured by us! We carefully pour each candle to ensure quality and pay attention to all details in the candle making process to be offer the best candle to you!
THE FIRST BURN IS SO IMPORTANT
The first burn on any candle is so very important. Many do not realize that candles have a memory! You have to let that candle burn the first time! Make sure that you let the soy candle wax (the melted liquid part) burn all the way to the edges of your container. In doing this, you will ensure the best burn for your candle. If this is not done, there is a good chance that the wax will tunnel and not melt all the way to the edge for future burns. We suggest burning your candle 2-3 hours each time you light it. Some of our larger candles will require more.
WHAT IS IN YOUR CANDLES?
We use 3 ingredients - 100% soy wax, pure cotton wicks, and premium quality fragrance/essential oil blends. Nothing else. No chemicals, no additives, nothing you can't pronounce. That is very important to us.
TRIMMING YOUR WICK
In most of our candles, our wicks are self trimming and do not require you do to do anything. However, if you are a candle lover like us and like to burn candles longer than the recommended time, your wick may need trimming. We recommend once the candle has cooled and the wax has hardened, to trim the end of the wick leaving about a 1/4 of an inch for the next burn. Sometimes the black residue at the end of the wick can fall into the candle. Simply remove while candle is still cool. This will prevent the possibility of the black getting in to the wax on the next burn and turning discoloring the candle.
RECOMMENDED BURN TIMES
We do not recommend burning your candle for more than 3-4 hours at a time (unless it is one of super big ones like the 4 wickers). ALWAYS burn on a heat resistant surface and within sight. It is never safe to burn a candle near flammable objects, pets and children.
BLACK MARKS ON CANDLE JAR
Soy wax does not produce soot if cared for properly but sometimes when the candles are burned for longer than the recommended times and the wick is not properly maintained, the wick will start to produce extra smoke which will in turn create black soot , like in a hot fireplace, on the glass. If this happens, allow the candle to cool and wipe inside of the container with a damp paper towel (DO NOT USE CLEANER TO WIPE OUT AS THIS IS FLAMMABLE). Trim the wick before you burn again and try to follow the candle burning instructions.
REUSE OR RECYCLE
Once you have finished burning on of our candles, the jar can be cleaned out with warm soapy water. Reuse the jar for many things such as storage containers, turn in to a planter, or decorate and make something unique. Should you not decide to reuse, please recycle!
WHY do some candles turn YELLOW?
We do not add UV inhibitors to our candles or any other unnecessary chemicals. As such, if left exposed to direct or indirect light, your candle may turn slightly yellow. We suggest storing your candle in a cool dark place to keep it white. If your candle does turn yellow, don't worry - it does not affect the burn or quality at all.
DO YOU OFFER WHOLESALE?
ABSOLUTELY! Please contact us to inquire about wholesale. We also offer the ability for our wholesale customers to create signature scents, custom labels and essentially their own custom candle line unique to them!
why are there wet spots on top of my container candle?
This happens when the candle sweats - we call it "soy sweat". Since soy candles have a lower melting point, when there is a temperature change, it can sometimes sweat. This can sometimes happen when there is a change in temperature. Which as we all know happens here in Canada! NO WORRIES - the candle is still perfect and will continue to burn amazing and clean.
If this happens you can easily blot the top of the candle with a paper towel.
why is there frosting on the top of my candle?
Because soy wax is a natural substance, it can often produce a frosted look. This is a very natural characteristic and yet another reminder of how natural the candle is.
HOW DO I PREVENT TUNNELING?
Soy wax has a memory and will only burn as far as it did on the previous burn. It is important to allow the melt pool reach the edges of the jar on every burn. This will prevent the candle from burning down the middle. We suggest burning your candle 2-3 hours each time you light it.