Wow this is super exciting you have purchased one of our most popular candles! There are some important tips we would like to share so please read carefully. Remember do not trim your wicks! We suggest doing your first burn on a day when you are home for several hours and can really do the first burn properly. When ready for the first burn, here are some tips. Light all wicks and let them burn (ideally until all wax has melted all of the way to the edge and there is at least an inch of melted wax. Remember you should never leave a candle burning unattended, so keep an eye on this as it burns and should a wick go out, it is important to relight it immediately. Sometimes one or two wicks can appear buried in the wax. Do not panic and blow out the remaining wicks. It will set the wrong memory for the candle. Instead, continue to let it burn and as the wax burns off, the wick will reappear allowing you to relight it immediately. Once this very fist important burn is behind you, enjoy your candle any time and light at your convenience remembering to always keep an eye on your burning candle. FUN FACT - did you know these are refillable! If you are in the area of our stores, bring in your cleaned out jar, select the scent of your choice and we will refill it for you! Turnaround is usually 2-3 business days. Enjoy! Happy Jumbo candle burning!

Light the wick all the way across, not just on one end. Make sure your first burn is always long enough to melt the wax completely across the top of the container ( liquid all the way across). This will ensure all other burns will melt across and not tunnel down. Keep away from drafts and on a level surface.

All Natural 100% Pure Soy Wax
Plant Based - Sourced in North America and Supporting North American Farmers
Renewable Resource
Biodegradable
Meet FDA standards
Kosher certified
Vegan
Cruelty Free - Not tested on animals
No animal products
No synthetic fragrances
No palm wax
No petroleum or paraffin
No pesticides or herbicides 
Serendipity Candles are the best choice for your home and the environment. Unlike mainstream candles, they contain no harmful ingredients linked to allergy-like symptoms, aggravated asthma or an irritated respiratory tract.

LET IT BURN

FIRST BURN - Candles have memories so it is important when lighting your candle for the first time to let it burn until the wax melts to the outer edge of the jar.  This will ensure you get the cleanest burn and best burn time with your candle.

Do not trim the wick...our wicks are self trimming.

Candles have memories so it is important when lighting your candle for the first time to let it burn until the wax melts to the outer edge of the jar.  This will ensure you get the cleanest burn and best burn time with your candle.  After your first burn, remember to trim you wick if there starts to be a build up at the end of the wick!

We use only all natural fiber wicks and these are self trimming as the candle burns down.  Sometimes, however, a black "mushroom" may appear at the top of the wick.  This is actually unburned carbon that the wick has collected.  Once the candle has cooled you can trim this off if you wish and relight your candle.

Our scents are ablend of essential oils and naturally derived fragrance oils.  The fragrance oils we use are carefully sourced and are as plant based as possible.  Most importantly, they are free of parabens, phosphates and phlatates.  The horrible p's.When creating our candles we use the highest recommended amount of scent. If you find that you cannot smell the candle anymore it may be that your "sense mechanism" that allows you to smell has become used of the scent.  If you leave the room for 15 minutes or so and return, you will be able to enjoy the candle once again.If you are burning candles in a large open space, you may either need to consider burning a few candles at a time or burning a larger one to get the maximum scent throw throughout your area.  Our 8oz candle jars, for example, do best in rooms 400 square feet or less.  For the larger rooms, consider a candle 3 inches in diameter or more.

Our containers can all be repurposed once the candle has been used. Remove the wick tab and clean out the remaining wax using warm soapy water. Depending on the container you have, it can be used for kitchen or craft storage, drinking glasses, vases, etc.

We use double the scent in our wax melts as we do in our wicked candles.  The thing to remember with soy though is it does not evaporate the same as paraffin.  Once you feel you are no longer smelling the scent from your melt, it is time to change them up.  Let your wax cool and then scrape out into the garbage.  And begin again with a NEW soy wax cube.
Because soy wax is biodegradable, it cleans up super easy with hot soapy water.

SAFETY TIPS WHEN BURNING CANDLES
⦁ Keep out of reach of children & pets.
⦁ Always burn candles within sight, never leave candles unattended.
⦁ Burn on a stable heat resistant surface.
⦁ Always discard any twine, hanging tags and candle package boxes before burning.
⦁ Extinguish the flame if it becomes to close to the side of your container.
⦁ Keep away from drafts & vents.  Always keep candle away from anything that can catch fire.
⦁ Do not touch or move candle when lit or when wax is melted, glass can become hot.
⦁ Never burn candle more than 4 hours.
⦁ Keep wax free of wick trimmings, matches and any other flammable material.
⦁ Burn your soy candle in a well ventilated room.
⦁ Do not burn candle when wax is 1/2" or less from the bottom of the container.
⦁ Extinguish your candle if it smokes or if flame becomes larger than 1". Let candle cool for at least an hour, trim wick and re-lighting

Sometimes candles will have changes in colour or wicks will act up, but these issues are all a result of burning an all natural candle. The following list shows a few naturally occurring imperfections of soy candles and natural fiber wicks. Please keep in mind that none of these will change the scent of your candle.

FROSTING
Frosting is a byproduct of a natural wax, and is caused by the accumulation of tiny crystals on the surfaces of the wax. All soy wax will frost over time, but luckily frosting is solely an aesthetic issue and does not affect the way your candle burns or smells.
BUMPY SURFACE AFTER BURNING The rough, bumpy tops after burning a soy wax candle are caused when the hot wax in the melt pool cools and solidifies at an inconsistent rate. This is a feature of soy wax, and not a sign you did anything incorrectly.

MUSHROOM
The "mushroom" shape sometimes seen at the end of a candle wick after burning is the result of carbon buildup. This happens when the flame consumes more fuel (wax + fragrance) than it can burn. It's a common occurrence. Remove the mushroom from the tip of the wick with wick trimmers and your candle will burn without any issues.

YELLOWING

Yellowing can occur if the candle gets too much direct sunlight or sits near a fluorescent light. We do not use chemical stabilizers in our candles, which would stop this from happening, but we pride ourselves on offering a chemical free candle. This does not change the scent of the candle.

SHADOWS

Sometimes the wax will pull away from the side of the jar to create a shadow effect. This is a natural occurrence and will not affect the integrity of the candle.

Sometimes when burning a candle for long periods of time, a black mushroom can form at the end of your wick.  This is a build up of carbon from burning extended lengths of time.  If you see this forming, we suggest you gently knock off the end of the wick (when the candle is cooled) and remove from jar.  This will prevent the black "soot" like forming on your jar.  Much like a fireplace, if this does happen, when the candle is cool, simply take a damp paper towel and wipe the inside of the jar removing the black.