Serendipity Soy Candles will ship orders to the address provided by the customer upon ordering. We ship with Canpar, Loomis or UPS depending on the destination. Orders are shipped and delivered on business days, excluding major holidays. If there are any special delivery instructions, please include them at checkout.
Product delivery is subject to the corporate policies governing the delivery companies used by us. Deliveries will also be subject to policies concerning the signature of waybills. If you are absent from the delivery location provided, it is your responsibility to pick up the undelivered products from the preferred delivery company in accordance with their policies. Please ensure that you provide accurate delivery information as we do not accept responsibility for undeliverable products.
If for any reason, anything in your order arrives broken, please take pictures and send us an email as soon as possible. We will do our best to get a claim started and a credit will be issued for the value of the damaged item for a future order to be used online or in store.
Free shipping is provided on all purchases that total $75.00 or more before HST, that ship within Canada. For all other orders, shipping within Canada, there is a flat rate of $15.00 per order. For orders shipping within Canada, the applicable provincial, federal, or harmonized sales tax will be added at check out in your final transaction. Orders will be processed within 2 business days.
For orders shipping within Canada, the applicable provincial, federal, or harmonized sales tax will be added to your transaction. The cost for shipping will be calculated once the weight, volume and number or cartons required to pack your order has been determined. The most economical delivery carrier will be chosen, depending on the delivery address of your business. Full payment must be obtained for all products, applicable taxes, and shipping costs prior to the release or shipment of any wholesale order. Orders will be processed within 1-4 days.
RETAIL PURCHASES: If for any reason, you are not completely satisfied with any of our products, we will gladly provide a full refund. Product, at the customers expense, would need to be returned to us, unused and in its original condition. A credit will be issued for the damaged item to be used for a future online or indtore purchase. Returns can also be made at our retail locations if that is an option. Items would need to be returned within 5 days of receipt of your order.
WHOLESALE PURCHASES: All sales are final.
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