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We ship across Canada in 3-5 business days. Free shipping on orders over $125. Damaged items? Send photos within 48 hours for a quick refund or credit.
For USA orders, we ship in 5-7 business days. Shipping is free on orders over $150.
Returns
Return unused items in original packaging within 30 days for a full refund or store credit. You cover return shipping. For damage, just send photos within 48 hours.
I haven’t burnt any yet but the smell unlit is amazing, will definitely order for myself
J
Jan Keen
Sugarplums
Smells wonderful!!
We Think You’ll Also Love…
Fresh, natural scents to brighten up your home.
Get Your Hand-Poured, 100% Soy Candles In 3 Simple Steps
Ready to unwind and enjoy the beautiful fragrances? We make it easy.
Select Your Candles
Pick from over 250+ appealing scents – the choice is yours.
Place Your Order
Add to cart and complete checkout.
Light Them Up
Each candle gives you hours of fresh aromas and relaxing lighting.
Trusted by Over 65,000+ Customers
A Natural Way to Unwind
Taking time to slow down and relax isn't just nice - it's necessary. A flickering candle can help create those peaceful moments, with gentle light and soothing scents that naturally calm your mind
"I’ve had several jumbo candles and have loved each one! They burn great, last for months and they smell amazing!"
Emily Bens. - Canada
Pure & Simple
Take a closer look at what goes into every Serendipity candle - from the ingredients we choose to how we pour each one.
What Makes Our Candles Special?
Pure soy wax brings natural light and fresh scents to your home, while keeping our planet happy too. You'll love how clean they burn - no chemicals, no soot, and no complicated care needed. Just light the wick and watch as warm light and beautiful fragrances fill your space with magic.
Made Right Here At Home
Every candle starts its journey in our Collingwood workshop, where our small team carefully pours pure North American soy wax by hand. We work in small batches, taking time to get every detail right.
100% North American Soy
Small Batch Quality
Hand-Poured in Collingwood
Long-Lasting Light and Fragrance
Every one of our candles gives you hours of cozy lighting and scent for your home. With up to 80 hours of burn time per soy candle, you'll have plenty of peaceful moments ahead.
For your first lighting, keep the wick at its original length. This helps create an ideal melt pool, which sets the pattern for how your candle will burn in the future. After the first burn, trimming to 1/4 inch will help your candle burn cleanly.
What ingredients do you use for fragrance?
Your candle's scent comes from a careful blend of essential oils and naturally derived fragrance oils. We choose only clean ingredients - which means no phthalates, phosphates, or parabens. This creates beautiful aromas that won't irritate sensitive noses or fill your air with chemicals.
What’s special about your wicks?
We use pure cotton wicks that are completely lead-free. They're self-trimming, which means less maintenance for you. Our wicks are carefully sized for each candle to provide the perfect flame and best possible burn.
What type of wax do you use?
Our candles are made with 100% pure soy wax, grown by North American farmers. We chose soy because it burns cleaner and longer than traditional paraffin wax. Supporting local agriculture is important to us - that's why we source our soy from farmers right here in North America.
How do I burn my wood wick candle?
Light the whole wick: Run your flame across the full width of the wood wick until you hear a soft crackle.
First burn is key: Let your first burn melt the wax all the way to the edges (2-3 hours). This prevents tunneling later.
Keep it steady: Place on a flat surface away from drafts or fans for an even burn.
How do you handle shipping?
We deliver across Canada using trusted carriers like Canpar, UPS, and Loomis. Orders ship within 3-5 business days (excluding holidays), and we offer free shipping on orders over $125.
Add any special delivery instructions at checkout for smooth delivery. If you're not home when your package arrives, your carrier will leave instructions for pickup.
Damaged in transit? Send us photos within 48 hours, and we'll issue a store credit or refund right away.
What's your return policy?
We want you to love your candles. If you're not completely happy, return unused items in their original packaging within 30 days for a full refund or store credit. You'll just need to cover the return shipping costs.
For damaged items, simply send us photos within 48 hours of delivery, and we'll sort out a refund or store credit. You can also return items to our retail stores within 30 days of purchase.
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Emily Bens. - Canada
